Support

EasyGate for iPhone, iPad and Android

Write to it@jpjets.com and we will get back to you. Telling us your phone model, the app version (Profile → the bottom of the screen) and what you were doing helps us answer on the first reply.

Common questions

I forgot my password

On the sign-in screen, choose Forgot password and enter the email address on your account. We send a link to set a new one. If nothing arrives within a few minutes, check the spam folder, then write to us.

I am not receiving notifications

Allow notifications for EasyGate in your device settings, and make sure the categories you want are on in Profile → Notification settings. On Android, also check that battery saving is not restricting the app in the background.

Can I use EasyGate without an account?

Yes. Airport guides, maps, search, prayer times and announcements all work without signing in. An account is needed to keep favourites across devices and to join the chat.

Using an airport without internet

Open the airport and choose Download. It is then available offline on that device, and stays there until you remove it or uninstall the app.

Chat

Each country has its own room. Be civil: messages are filtered for offensive words and moderators can delete messages or ban an account. You can report a message, or block someone so their messages no longer reach you, from the message itself.

Something in an airport guide is wrong or missing

Tell us which airport, which terminal and what changed, at it@jpjets.com. Airport content is updated by our team, and corrections reach every user without an app update.

Privacy, location and my data

What we store and for how long is set out in the privacy policy. Location sharing and usage analytics can be turned off in Profile → Privacy & Security. To delete your account, see deleting your account.

Get the app

App Store (iPhone and iPad) · Google Play (Android)

Contact

Jordanian Private Jets Services (JPJETS)
Email: it@jpjets.com
Web: www.jpjets.com